Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 3 - 5 business days
  • United States : 7 - 8 business days
  • Europe : 8 - 10 business days
  • Australia, New Zealand and Oceania : 10 - 21 business days
  • Asia Pacific : 10 - 21 business days
  • Latin America and the Caribbean : 10 - 30 business days
  • North Africa and the Middle East : 18 - 30 business days
  • Sub-Saharan Africa : 20 - 30 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

What is the standard shipping method and how long does it take?

We use Canada Post for all of our shipping needs. They provide a wide range of consistent services and delivery times are well within acceptable limits. Time frames are provided on each individual item's listing page.

Are there any express shipping options?

Yes! From the item's listing page you will be able to explore your options for shipping upgrades to your region.

I would like something made...do you take custom orders?

Yes we most definitely do! Whether it is a name or picture that you want on a bracelet or you have a specific piece that you would like designed and created, we are at your service :)

Do you sell wholesale?

Yes. While traditional beading can be very time consuming, we are still open to taking wholesale orders. For more information, please message us through Etsy or email us at biulumexico@hotmail.com

Legal imprint